Global Contact Center as a Service Market Insights and Forecast to 2028

Report ID: 1530598 | Published Date: Jan 2025 | No. of Page: 127 | Base Year: 2024 | Rating: 4.9 | Webstory: Check our Web story
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1 Report Business Overview
    1.1 Study Scope
    1.2 Market Analysis by Type
        1.2.1 Global Contact Center as a Service Market Size Growth Rate by Type, 2017 VS 2021 VS 2028
        1.2.2 Onshore Outsourcing
        1.2.3 Offshore Outsourcing
    1.3 Market by Application
        1.3.1 Global Contact Center as a Service Market Size Growth Rate by Application, 2017 VS 2021 VS 2028
        1.3.2 Telecom & IT
        1.3.3 BFSI
        1.3.4 Healthcare & Life Sciences
        1.3.5 Government & Public
        1.3.6 Retail & Consumer Goods
        1.3.7 Others
    1.4 Study Objectives
    1.5 Years Considered
2 Global Growth Trends
    2.1 Global Contact Center as a Service Market Perspective (2017-2028)
    2.2 Contact Center as a Service Growth Trends by Region
        2.2.1 Contact Center as a Service Market Size by Region: 2017 VS 2021 VS 2028
        2.2.2 Contact Center as a Service Historic Market Size by Region (2017-2022)
        2.2.3 Contact Center as a Service Forecasted Market Size by Region (2023-2028)
    2.3 Contact Center as a Service Market Dynamics
        2.3.1 Contact Center as a Service Industry Trends
        2.3.2 Contact Center as a Service Market Drivers
        2.3.3 Contact Center as a Service Market Challenges
        2.3.4 Contact Center as a Service Market Restraints
3 Competition Landscape by Key Players
    3.1 Global Top Contact Center as a Service Players by Revenue
        3.1.1 Global Top Contact Center as a Service Players by Revenue (2017-2022)
        3.1.2 Global Contact Center as a Service Revenue Market Share by Players (2017-2022)
    3.2 Global Contact Center as a Service Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
    3.3 Players Covered: Ranking by Contact Center as a Service Revenue
    3.4 Global Contact Center as a Service Market Concentration Ratio
        3.4.1 Global Contact Center as a Service Market Concentration Ratio (CR5 and HHI)
        3.4.2 Global Top 10 and Top 5 Companies by Contact Center as a Service Revenue in 2021
    3.5 Contact Center as a Service Key Players Head office and Area Served
    3.6 Key Players Contact Center as a Service Product Solution and Service
    3.7 Date of Enter into Contact Center as a Service Market
    3.8 Mergers & Acquisitions, Expansion Plans
4 Contact Center as a Service Breakdown Data by Type
    4.1 Global Contact Center as a Service Historic Market Size by Type (2017-2022)
    4.2 Global Contact Center as a Service Forecasted Market Size by Type (2023-2028)
5 Contact Center as a Service Breakdown Data by Application
    5.1 Global Contact Center as a Service Historic Market Size by Application (2017-2022)
    5.2 Global Contact Center as a Service Forecasted Market Size by Application (2023-2028)
6 North America
    6.1 North America Contact Center as a Service Market Size (2017-2028)
    6.2 North America Contact Center as a Service Market Size by Type
        6.2.1 North America Contact Center as a Service Market Size by Type (2017-2022)
        6.2.2 North America Contact Center as a Service Market Size by Type (2023-2028)
        6.2.3 North America Contact Center as a Service Market Share by Type (2017-2028)
    6.3 North America Contact Center as a Service Market Size by Application
        6.3.1 North America Contact Center as a Service Market Size by Application (2017-2022)
        6.3.2 North America Contact Center as a Service Market Size by Application (2023-2028)
        6.3.3 North America Contact Center as a Service Market Share by Application (2017-2028)
    6.4 North America Contact Center as a Service Market Size by Country
        6.4.1 North America Contact Center as a Service Market Size by Country (2017-2022)
        6.4.2 North America Contact Center as a Service Market Size by Country (2023-2028)
        6.4.3 U.S.
        6.4.4 Canada
7 Europe
    7.1 Europe Contact Center as a Service Market Size (2017-2028)
    7.2 Europe Contact Center as a Service Market Size by Type
        7.2.1 Europe Contact Center as a Service Market Size by Type (2017-2022)
        7.2.2 Europe Contact Center as a Service Market Size by Type (2023-2028)
        7.2.3 Europe Contact Center as a Service Market Share by Type (2017-2028)
    7.3 Europe Contact Center as a Service Market Size by Application
        7.3.1 Europe Contact Center as a Service Market Size by Application (2017-2022)
        7.3.2 Europe Contact Center as a Service Market Size by Application (2023-2028)
        7.3.3 Europe Contact Center as a Service Market Share by Application (2017-2028)
    7.4 Europe Contact Center as a Service Market Size by Country
        7.4.1 Europe Contact Center as a Service Market Size by Country (2017-2022)
        7.4.2 Europe Contact Center as a Service Market Size by Country (2023-2028)
        7.4.3 Germany
        7.4.4 France
        7.4.5 U.K.
        7.4.6 Italy
        7.4.7 Russia
        7.4.8 Nordic Countries
8 Asia-Pacific
    8.1 Asia-Pacific Contact Center as a Service Market Size (2017-2028)
    8.2 Asia-Pacific Contact Center as a Service Market Size by Type
        8.2.1 Asia-Pacific Contact Center as a Service Market Size by Type (2017-2022)
        8.2.2 Asia-Pacific Contact Center as a Service Market Size by Type (2023-2028)
        8.2.3 Asia-Pacific Contact Center as a Service Market Share by Type (2017-2028)
    8.3 Asia-Pacific Contact Center as a Service Market Size by Application
        8.3.1 Asia-Pacific Contact Center as a Service Market Size by Application (2017-2022)
        8.3.2 Asia-Pacific Contact Center as a Service Market Size by Application (2023-2028)
        8.3.3 Asia-Pacific Contact Center as a Service Market Share by Application (2017-2028)
    8.4 Asia-Pacific Contact Center as a Service Market Size by Region
        8.4.1 Asia-Pacific Contact Center as a Service Market Size by Region (2017-2022)
        8.4.2 Asia-Pacific Contact Center as a Service Market Size by Region (2023-2028)
        8.4.3 China
        8.4.4 Japan
        8.4.5 South Korea
        8.4.6 Southeast Asia
        8.4.7 India
        8.4.8 Australia 
9 Latin America
    9.1 Latin America Contact Center as a Service Market Size (2017-2028)
    9.2 Latin America Contact Center as a Service Market Size by Type
        9.2.1 Latin America Contact Center as a Service Market Size by Type (2017-2022)
        9.2.2 Latin America Contact Center as a Service Market Size by Type (2023-2028)
        9.2.3 Latin America Contact Center as a Service Market Share by Type (2017-2028)
    9.3 Latin America Contact Center as a Service Market Size by Application
        9.3.1 Latin America Contact Center as a Service Market Size by Application (2017-2022)
        9.3.2 Latin America Contact Center as a Service Market Size by Application (2023-2028)
        9.3.3 Latin America Contact Center as a Service Market Share by Application (2017-2028)
    9.4 Latin America Contact Center as a Service Market Size by Country
        9.4.1 Latin America Contact Center as a Service Market Size by Country (2017-2022)
        9.4.2 Latin America Contact Center as a Service Market Size by Country (2023-2028)
        9.4.3 Mexico
        9.4.4 Brazil
10 Middle East & Africa
    10.1 Middle East & Africa Contact Center as a Service Market Size (2017-2028)
    10.2 Middle East & Africa Contact Center as a Service Market Size by Type
        10.2.1 Middle East & Africa Contact Center as a Service Market Size by Type (2017-2022)
        10.2.2 Middle East & Africa Contact Center as a Service Market Size by Type (2023-2028)
        10.2.3 Middle East & Africa Contact Center as a Service Market Share by Type (2017-2028)
    10.3 Middle East & Africa Contact Center as a Service Market Size by Application
        10.3.1 Middle East & Africa Contact Center as a Service Market Size by Application (2017-2022)
        10.3.2 Middle East & Africa Contact Center as a Service Market Size by Application (2023-2028)
        10.3.3 Middle East & Africa Contact Center as a Service Market Share by Application (2017-2028)
    10.4 Middle East & Africa Contact Center as a Service Market Size by Country
        10.4.1 Middle East & Africa Contact Center as a Service Market Size by Country (2017-2022)
        10.4.2 Middle East & Africa Contact Center as a Service Market Size by Country (2023-2028)
        10.4.3 Turkey
        10.4.4 Saudi Arabia
        10.4.5 UAE
11 Key Players Profiles
    11.1 Five9
        11.1.1 Five9 Company Details
        11.1.2 Five9 Business Overview
        11.1.3 Five9 Contact Center as a Service Introduction
        11.1.4 Five9 Revenue in Contact Center as a Service Business (2017-2022)
        11.1.5 Five9 Recent Developments
    11.2 inContact
        11.2.1 inContact Company Details
        11.2.2 inContact Business Overview
        11.2.3 inContact Contact Center as a Service Introduction
        11.2.4 inContact Revenue in Contact Center as a Service Business (2017-2022)
        11.2.5 inContact Recent Developments
    11.3 Talkdesk
        11.3.1 Talkdesk Company Details
        11.3.2 Talkdesk Business Overview
        11.3.3 Talkdesk Contact Center as a Service Introduction
        11.3.4 Talkdesk Revenue in Contact Center as a Service Business (2017-2022)
        11.3.5 Talkdesk Recent Developments
    11.4 Genesys
        11.4.1 Genesys Company Details
        11.4.2 Genesys Business Overview
        11.4.3 Genesys Contact Center as a Service Introduction
        11.4.4 Genesys Revenue in Contact Center as a Service Business (2017-2022)
        11.4.5 Genesys Recent Developments
    11.5 8x8
        11.5.1 8x8 Company Details
        11.5.2 8x8 Business Overview
        11.5.3 8x8 Contact Center as a Service Introduction
        11.5.4 8x8 Revenue in Contact Center as a Service Business (2017-2022)
        11.5.5 8x8 Recent Developments
    11.6 NewVoiceMedia
        11.6.1 NewVoiceMedia Company Details
        11.6.2 NewVoiceMedia Business Overview
        11.6.3 NewVoiceMedia Contact Center as a Service Introduction
        11.6.4 NewVoiceMedia Revenue in Contact Center as a Service Business (2017-2022)
        11.6.5 NewVoiceMedia Recent Developments
    11.7 Serenova
        11.7.1 Serenova Company Details
        11.7.2 Serenova Business Overview
        11.7.3 Serenova Contact Center as a Service Introduction
        11.7.4 Serenova Revenue in Contact Center as a Service Business (2017-2022)
        11.7.5 Serenova Recent Developments
    11.8 Connect First
        11.8.1 Connect First Company Details
        11.8.2 Connect First Business Overview
        11.8.3 Connect First Contact Center as a Service Introduction
        11.8.4 Connect First Revenue in Contact Center as a Service Business (2017-2022)
        11.8.5 Connect First Recent Developments
    11.9 Noble Systems
        11.9.1 Noble Systems Company Details
        11.9.2 Noble Systems Business Overview
        11.9.3 Noble Systems Contact Center as a Service Introduction
        11.9.4 Noble Systems Revenue in Contact Center as a Service Business (2017-2022)
        11.9.5 Noble Systems Recent Developments
    11.10 Cisco (BroadSoft)
        11.10.1 Cisco (BroadSoft) Company Details
        11.10.2 Cisco (BroadSoft) Business Overview
        11.10.3 Cisco (BroadSoft) Contact Center as a Service Introduction
        11.10.4 Cisco (BroadSoft) Revenue in Contact Center as a Service Business (2017-2022)
        11.10.5 Cisco (BroadSoft) Recent Developments
    11.11 Evolve IP
        11.11.1 Evolve IP Company Details
        11.11.2 Evolve IP Business Overview
        11.11.3 Evolve IP Contact Center as a Service Introduction
        11.11.4 Evolve IP Revenue in Contact Center as a Service Business (2017-2022)
        11.11.5 Evolve IP Recent Developments
    11.12 Nuance
        11.12.1 Nuance Company Details
        11.12.2 Nuance Business Overview
        11.12.3 Nuance Contact Center as a Service Introduction
        11.12.4 Nuance Revenue in Contact Center as a Service Business (2017-2022)
        11.12.5 Nuance Recent Developments
    11.13 Talkdesk
        11.13.1 Talkdesk Company Details
        11.13.2 Talkdesk Business Overview
        11.13.3 Talkdesk Contact Center as a Service Introduction
        11.13.4 Talkdesk Revenue in Contact Center as a Service Business (2017-2022)
        11.13.5 Talkdesk Recent Developments
    11.14 Genesys
        11.14.1 Genesys Company Details
        11.14.2 Genesys Business Overview
        11.14.3 Genesys Contact Center as a Service Introduction
        11.14.4 Genesys Revenue in Contact Center as a Service Business (2017-2022)
        11.14.5 Genesys Recent Developments
    11.15 NewVoiceMedia
        11.15.1 NewVoiceMedia Company Details
        11.15.2 NewVoiceMedia Business Overview
        11.15.3 NewVoiceMedia Contact Center as a Service Introduction
        11.15.4 NewVoiceMedia Revenue in Contact Center as a Service Business (2017-2022)
        11.15.5 NewVoiceMedia Recent Developments
    11.16 Content Guru
        11.16.1 Content Guru Company Details
        11.16.2 Content Guru Business Overview
        11.16.3 Content Guru Contact Center as a Service Introduction
        11.16.4 Content Guru Revenue in Contact Center as a Service Business (2017-2022)
        11.16.5 Content Guru Recent Developments
    11.17 Puzzel (Intelecom)
        11.17.1 Puzzel (Intelecom) Company Details
        11.17.2 Puzzel (Intelecom) Business Overview
        11.17.3 Puzzel (Intelecom) Contact Center as a Service Introduction
        11.17.4 Puzzel (Intelecom) Revenue in Contact Center as a Service Business (2017-2022)
        11.17.5 Puzzel (Intelecom) Recent Developments
    11.18 Orange Business
        11.18.1 Orange Business Company Details
        11.18.2 Orange Business Business Overview
        11.18.3 Orange Business Contact Center as a Service Introduction
        11.18.4 Orange Business Revenue in Contact Center as a Service Business (2017-2022)
        11.18.5 Orange Business Recent Developments
    11.19 Services
        11.19.1 Services Company Details
        11.19.2 Services Business Overview
        11.19.3 Services Contact Center as a Service Introduction
        11.19.4 Services Revenue in Contact Center as a Service Business (2017-2022)
        11.19.5 Services Recent Developments
    11.20 Capgemini
        11.20.1 Capgemini Company Details
        11.20.2 Capgemini Business Overview
        11.20.3 Capgemini Contact Center as a Service Introduction
        11.20.4 Capgemini Revenue in Contact Center as a Service Business (2017-2022)
        11.20.5 Capgemini Recent Developments
    11.21 BT
        11.21.1 BT Company Details
        11.21.2 BT Business Overview
        11.21.3 BT Contact Center as a Service Introduction
        11.21.4 BT Revenue in Contact Center as a Service Business (2017-2022)
        11.21.5 BT Recent Developments
12 Analyst's Viewpoints/Conclusions
13 Appendix
    13.1 Research Methodology
        13.1.1 Methodology/Research Approach
        13.1.2 Data Source
    13.2 Author Details
    13.3 Disclaimer

List of Tables
    Table 1. Global Contact Center as a Service Market Size Growth Rate by Type (US$ Million), 2017 VS 2021 VS 2028
    Table 2. Key Players of Onshore Outsourcing
    Table 3. Key Players of Offshore Outsourcing
    Table 4. Global Contact Center as a Service Market Size Growth Rate by Application (US$ Million), 2017 VS 2021 VS 2028
    Table 5. Global Contact Center as a Service Market Size by Region (US$ Million): 2017 VS 2021 VS 2028
    Table 6. Global Contact Center as a Service Market Size by Region (2017-2022) & (US$ Million)
    Table 7. Global Contact Center as a Service Market Share by Region (2017-2022)
    Table 8. Global Contact Center as a Service Forecasted Market Size by Region (2023-2028) & (US$ Million)
    Table 9. Global Contact Center as a Service Market Share by Region (2023-2028)
    Table 10. Contact Center as a Service Market Trends
    Table 11. Contact Center as a Service Market Drivers
    Table 12. Contact Center as a Service Market Challenges
    Table 13. Contact Center as a Service Market Restraints
    Table 14. Global Contact Center as a Service Revenue by Players (2017-2022) & (US$ Million)
    Table 15. Global Contact Center as a Service Revenue Share by Players (2017-2022)
    Table 16. Global Top Contact Center as a Service by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Contact Center as a Service as of 2021)
    Table 17. Ranking of Global Top Contact Center as a Service Companies by Revenue (US$ Million) in 2021
    Table 18. Global 5 Largest Players Market Share by Contact Center as a Service Revenue (CR5 and HHI) & (2017-2022)
    Table 19. Key Players Headquarters and Area Served
    Table 20. Key Players Contact Center as a Service Product Solution and Service
    Table 21. Date of Enter into Contact Center as a Service Market
    Table 22. Mergers & Acquisitions, Expansion Plans
    Table 23. Global Contact Center as a Service Market Size by Type (2017-2022) & (US$ Million)
    Table 24. Global Contact Center as a Service Revenue Market Share by Type (2017-2022)
    Table 25. Global Contact Center as a Service Forecasted Market Size by Type (2023-2028) & (US$ Million)
    Table 26. Global Contact Center as a Service Revenue Market Share by Type (2023-2028)
    Table 27. Global Contact Center as a Service Market Size by Application (2017-2022) & (US$ Million)
    Table 28. Global Contact Center as a Service Revenue Share by Application (2017-2022)
    Table 29. Global Contact Center as a Service Forecasted Market Size by Application (2023-2028) & (US$ Million)
    Table 30. Global Contact Center as a Service Revenue Share by Application (2023-2028)
    Table 31. North America Contact Center as a Service Market Size by Type (2017-2022) & (US$ Million)
    Table 32. North America Contact Center as a Service Market Size by Type (2023-2028) & (US$ Million)
    Table 33. North America Contact Center as a Service Market Size by Application (2017-2022) & (US$ Million)
    Table 34. North America Contact Center as a Service Market Size by Application (2023-2028) & (US$ Million)
    Table 35. North America Contact Center as a Service Market Size by Country (2017-2022) & (US$ Million)
    Table 36. North America Contact Center as a Service Market Size by Country (2023-2028) & (US$ Million)
    Table 37. Europe Contact Center as a Service Market Size by Type (2017-2022) & (US$ Million)
    Table 38. Europe Contact Center as a Service Market Size by Type (2023-2028) & (US$ Million)
    Table 39. Europe Contact Center as a Service Market Size by Application (2017-2022) & (US$ Million)
    Table 40. Europe Contact Center as a Service Market Size by Application (2023-2028) & (US$ Million)
    Table 41. Europe Contact Center as a Service Market Size by Country (2017-2022) & (US$ Million)
    Table 42. Europe Contact Center as a Service Market Size by Country (2023-2028) & (US$ Million)
    Table 43. Asia Pacific Contact Center as a Service Market Size by Type (2017-2022) & (US$ Million)
    Table 44. Asia Pacific Contact Center as a Service Market Size by Type (2023-2028) & (US$ Million)
    Table 45. Asia Pacific Contact Center as a Service Market Size by Application (2017-2022) & (US$ Million)
    Table 46. Asia Pacific Contact Center as a Service Market Size by Application (2023-2028) & (US$ Million)
    Table 47. Asia Pacific Contact Center as a Service Market Size by Region (2017-2022) & (US$ Million)
    Table 48. Asia Pacific Contact Center as a Service Market Size by Region (2023-2028) & (US$ Million)
    Table 49. Latin America Contact Center as a Service Market Size by Type (2017-2022) & (US$ Million)
    Table 50. Latin America Contact Center as a Service Market Size by Type (2023-2028) & (US$ Million)
    Table 51. Latin America Contact Center as a Service Market Size by Application (2017-2022) & (US$ Million)
    Table 52. Latin America Contact Center as a Service Market Size by Application (2023-2028) & (US$ Million)
    Table 53. Latin America Contact Center as a Service Market Size by Country (2017-2022) & (US$ Million)
    Table 54. Latin America Contact Center as a Service Market Size by Country (2023-2028) & (US$ Million)
    Table 55. Middle East and Africa Contact Center as a Service Market Size by Type (2017-2022) & (US$ Million)
    Table 56. Middle East and Africa Contact Center as a Service Market Size by Type (2023-2028) & (US$ Million)
    Table 57. Middle East and Africa Contact Center as a Service Market Size by Application (2017-2022) & (US$ Million)
    Table 58. Middle East and Africa Contact Center as a Service Market Size by Application (2023-2028) & (US$ Million)
    Table 59. Middle East and Africa Contact Center as a Service Market Size by Country (2017-2022) & (US$ Million)
    Table 60. Middle East and Africa Contact Center as a Service Market Size by Country (2023-2028) & (US$ Million)
    Table 61. Five9 Company Details
    Table 62. Five9 Business Overview
    Table 63. Five9 Contact Center as a Service Product
    Table 64. Five9 Revenue in Contact Center as a Service Business (2017-2022) & (US$ Million)
    Table 65. Five9 Recent Developments
    Table 66. inContact Company Details
    Table 67. inContact Business Overview
    Table 68. inContact Contact Center as a Service Product
    Table 69. inContact Revenue in Contact Center as a Service Business (2017-2022) & (US$ Million)
    Table 70. inContact Recent Developments
    Table 71. Talkdesk Company Details
    Table 72. Talkdesk Business Overview
    Table 73. Talkdesk Contact Center as a Service Product
    Table 74. Talkdesk Revenue in Contact Center as a Service Business (2017-2022) & (US$ Million)
    Table 75. Talkdesk Recent Developments
    Table 76. Genesys Company Details
    Table 77. Genesys Business Overview
    Table 78. Genesys Contact Center as a Service Product
    Table 79. Genesys Revenue in Contact Center as a Service Business (2017-2022) & (US$ Million)
    Table 80. Genesys Recent Developments
    Table 81. 8x8 Company Details
    Table 82. 8x8 Business Overview
    Table 83. 8x8 Contact Center as a Service Product
    Table 84. 8x8 Revenue in Contact Center as a Service Business (2017-2022) & (US$ Million)
    Table 85. 8x8 Recent Developments
    Table 86. NewVoiceMedia Company Details
    Table 87. NewVoiceMedia Business Overview
    Table 88. NewVoiceMedia Contact Center as a Service Product
    Table 89. NewVoiceMedia Revenue in Contact Center as a Service Business (2017-2022) & (US$ Million)
    Table 90. NewVoiceMedia Recent Developments
    Table 91. Serenova Company Details
    Table 92. Serenova Business Overview
    Table 93. Serenova Contact Center as a Service Product
    Table 94. Serenova Revenue in Contact Center as a Service Business (2017-2022) & (US$ Million)
    Table 95. Serenova Recent Developments
    Table 96. Connect First Company Details
    Table 97. Connect First Business Overview
    Table 98. Connect First Contact Center as a Service Product
    Table 99. Connect First Revenue in Contact Center as a Service Business (2017-2022) & (US$ Million)
    Table 100. Connect First Recent Developments
    Table 101. Noble Systems Company Details
    Table 102. Noble Systems Business Overview
    Table 103. Noble Systems Contact Center as a Service Product
    Table 104. Noble Systems Revenue in Contact Center as a Service Business (2017-2022) & (US$ Million)
    Table 105. Noble Systems Recent Developments
    Table 106. Cisco (BroadSoft) Company Details
    Table 107. Cisco (BroadSoft) Business Overview
    Table 108. Cisco (BroadSoft) Contact Center as a Service Product
    Table 109. Cisco (BroadSoft) Revenue in Contact Center as a Service Business (2017-2022) & (US$ Million)
    Table 110. Cisco (BroadSoft) Recent Developments
    Table 111. Evolve IP Company Details
    Table 112. Evolve IP Business Overview
    Table 113. Evolve IP Contact Center as a Service Product
    Table 114. Evolve IP Revenue in Contact Center as a Service Business (2017-2022) & (US$ Million)
    Table 115. Evolve IP Recent Developments
    Table 116. Nuance Company Details
    Table 117. Nuance Business Overview
    Table 118. Nuance Contact Center as a Service Product
    Table 119. Nuance Revenue in Contact Center as a Service Business (2017-2022) & (US$ Million)
    Table 120. Nuance Recent Developments
    Table 121. Talkdesk Company Details
    Table 122. Talkdesk Business Overview
    Table 123. Talkdesk Contact Center as a Service Product
    Table 124. Talkdesk Revenue in Contact Center as a Service Business (2017-2022) & (US$ Million)
    Table 125. Talkdesk Recent Developments
    Table 126. Genesys Company Details
    Table 127. Genesys Business Overview
    Table 128. Genesys Contact Center as a Service Product
    Table 129. Genesys Revenue in Contact Center as a Service Business (2017-2022) & (US$ Million)
    Table 130. Genesys Recent Developments
    Table 131. NewVoiceMedia Company Details
    Table 132. NewVoiceMedia Business Overview
    Table 133. NewVoiceMedia Contact Center as a Service Product
    Table 134. NewVoiceMedia Revenue in Contact Center as a Service Business (2017-2022) & (US$ Million)
    Table 135. NewVoiceMedia Recent Developments
    Table 136. Content Guru Company Details
    Table 137. Content Guru Business Overview
    Table 138. Content Guru Contact Center as a Service Product
    Table 139. Content Guru Revenue in Contact Center as a Service Business (2017-2022) & (US$ Million)
    Table 140. Content Guru Recent Developments
    Table 141. Puzzel (Intelecom) Company Details
    Table 142. Puzzel (Intelecom) Business Overview
    Table 143. Puzzel (Intelecom) Contact Center as a Service Product
    Table 144. Puzzel (Intelecom) Revenue in Contact Center as a Service Business (2017-2022) & (US$ Million)
    Table 145. Puzzel (Intelecom) Recent Developments
    Table 146. Orange Business Company Details
    Table 147. Orange Business Business Overview
    Table 148. Orange Business Contact Center as a Service Product
    Table 149. Orange Business Revenue in Contact Center as a Service Business (2017-2022) & (US$ Million)
    Table 150. Orange Business Recent Developments
    Table 151. Services Company Details
    Table 152. Services Business Overview
    Table 153. Services Contact Center as a Service Product
    Table 154. Services Revenue in Contact Center as a Service Business (2017-2022) & (US$ Million)
    Table 155. Services Recent Developments
    Table 156. Capgemini Company Details
    Table 157. Capgemini Business Overview
    Table 158. Capgemini Contact Center as a Service Product
    Table 159. Capgemini Revenue in Contact Center as a Service Business (2017-2022) & (US$ Million)
    Table 160. Capgemini Recent Developments
    Table 161. BT Company Details
    Table 162. BT Business Overview
    Table 163. BT Contact Center as a Service Product
    Table 164. BT Revenue in Contact Center as a Service Business (2017-2022) & (US$ Million)
    Table 165. BT Recent Developments
    Table 166. Research Programs/Design for This Report
    Table 167. Key Data Information from Secondary Sources
    Table 168. Key Data Information from Primary Sources
List of Figures
    Figure 1. Global Contact Center as a Service Market Share by Type: 2021 VS 2028
    Figure 2. Onshore Outsourcing Features
    Figure 3. Offshore Outsourcing Features
    Figure 4. Global Contact Center as a Service Market Share by Application: 2021 VS 2028
    Figure 5. Telecom & IT Case Studies
    Figure 6. BFSI Case Studies
    Figure 7. Healthcare & Life Sciences Case Studies
    Figure 8. Government & Public Case Studies
    Figure 9. Retail & Consumer Goods Case Studies
    Figure 10. Others Case Studies
    Figure 11. Contact Center as a Service Report Years Considered
    Figure 12. Global Contact Center as a Service Market Size (US$ Million), Year-over-Year: 2017-2028
    Figure 13. Global Contact Center as a Service Market Size, (US$ Million), 2017 VS 2021 VS 2028
    Figure 14. Global Contact Center as a Service Market Share by Region: 2021 VS 2028
    Figure 15. Global Contact Center as a Service Market Share by Players in 2021
    Figure 16. Global Top Contact Center as a Service Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Contact Center as a Service as of 2021)
    Figure 17. The Top 10 and 5 Players Market Share by Contact Center as a Service Revenue in 2021
    Figure 18. North America Contact Center as a Service Market Size YoY (2017-2028) & (US$ Million)
    Figure 19. North America Contact Center as a Service Market Size Market Share by Type (2017-2028)
    Figure 20. North America Contact Center as a Service Market Size Market Share by Application (2017-2028)
    Figure 21. North America Contact Center as a Service Market Size Share by Country (2017-2028)
    Figure 22. United States Contact Center as a Service Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 23. Canada Contact Center as a Service Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 24. Europe Contact Center as a Service Market Size YoY (2017-2028) & (US$ Million)
    Figure 25. Europe Contact Center as a Service Market Size Market Share by Type (2017-2028)
    Figure 26. Europe Contact Center as a Service Market Size Market Share by Application (2017-2028)
    Figure 27. Europe Contact Center as a Service Market Size Share by Country (2017-2028)
    Figure 28. Germany Contact Center as a Service Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 29. France Contact Center as a Service Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 30. U.K. Contact Center as a Service Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 31. Italy Contact Center as a Service Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 32. Russia Contact Center as a Service Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 33. Nordic Countries Contact Center as a Service Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 34. Asia-Pacific Contact Center as a Service Market Size YoY (2017-2028) & (US$ Million)
    Figure 35. Asia Pacific Contact Center as a Service Market Size Market Share by Type (2017-2028)
    Figure 36. Asia Pacific Contact Center as a Service Market Size Market Share by Application (2017-2028)
    Figure 37. Asia Pacific Contact Center as a Service Market Size Share by Region (2017-2028)
    Figure 38. China Contact Center as a Service Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 39. Japan Contact Center as a Service Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 40. South Korea Contact Center as a Service Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 41. Southeast Asia Contact Center as a Service Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 42. India Contact Center as a Service Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 43. Australia Contact Center as a Service Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 44. Latin America Contact Center as a Service Market Size YoY (2017-2028) & (US$ Million)
    Figure 45. Latin America Contact Center as a Service Market Size Market Share by Type (2017-2028)
    Figure 46. Latin America Contact Center as a Service Market Size Market Share by Application (2017-2028)
    Figure 47. Latin America Contact Center as a Service Market Size Share by Country (2017-2028)
    Figure 48. Mexico Contact Center as a Service Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 49. Brazil Contact Center as a Service Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 50. Middle East & Africa Contact Center as a Service Market Size YoY (2017-2028) & (US$ Million)
    Figure 51. Middle East and Africa Contact Center as a Service Market Size Market Share by Type (2017-2028)
    Figure 52. Middle East and Africa Contact Center as a Service Market Size Market Share by Application (2017-2028)
    Figure 53. Middle East and Africa Contact Center as a Service Market Size Share by Country (2017-2028)
    Figure 54. Turkey Contact Center as a Service Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 55. Saudi Arabia Contact Center as a Service Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 56. UAE Contact Center as a Service Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 57. Five9 Revenue Growth Rate in Contact Center as a Service Business (2017-2022)
    Figure 58. inContact Revenue Growth Rate in Contact Center as a Service Business (2017-2022)
    Figure 59. Talkdesk Revenue Growth Rate in Contact Center as a Service Business (2017-2022)
    Figure 60. Genesys Revenue Growth Rate in Contact Center as a Service Business (2017-2022)
    Figure 61. 8x8 Revenue Growth Rate in Contact Center as a Service Business (2017-2022)
    Figure 62. NewVoiceMedia Revenue Growth Rate in Contact Center as a Service Business (2017-2022)
    Figure 63. Serenova Revenue Growth Rate in Contact Center as a Service Business (2017-2022)
    Figure 64. Connect First Revenue Growth Rate in Contact Center as a Service Business (2017-2022)
    Figure 65. Noble Systems Revenue Growth Rate in Contact Center as a Service Business (2017-2022)
    Figure 66. Cisco (BroadSoft) Revenue Growth Rate in Contact Center as a Service Business (2017-2022)
    Figure 67. Evolve IP Revenue Growth Rate in Contact Center as a Service Business (2017-2022)
    Figure 68. Nuance Revenue Growth Rate in Contact Center as a Service Business (2017-2022)
    Figure 69. Talkdesk Revenue Growth Rate in Contact Center as a Service Business (2017-2022)
    Figure 70. Genesys Revenue Growth Rate in Contact Center as a Service Business (2017-2022)
    Figure 71. NewVoiceMedia Revenue Growth Rate in Contact Center as a Service Business (2017-2022)
    Figure 72. Content Guru Revenue Growth Rate in Contact Center as a Service Business (2017-2022)
    Figure 73. Puzzel (Intelecom) Revenue Growth Rate in Contact Center as a Service Business (2017-2022)
    Figure 74. Orange Business Revenue Growth Rate in Contact Center as a Service Business (2017-2022)
    Figure 75. Services Revenue Growth Rate in Contact Center as a Service Business (2017-2022)
    Figure 76. Capgemini Revenue Growth Rate in Contact Center as a Service Business (2017-2022)
    Figure 77. BT Revenue Growth Rate in Contact Center as a Service Business (2017-2022)
    Figure 78. Bottom-up and Top-down Approaches for This Report
    Figure 79. Data Triangulation
    Figure 80. Key Executives Interviewed
Please ask for List of Figures. Request Sample Report
Companies Included in Reports:
Five9
inContact
Talkdesk
Genesys
8x8
NewVoiceMedia
Serenova
Connect First
Noble Systems
Cisco (BroadSoft)
Evolve IP
Nuance
Talkdesk
Genesys
NewVoiceMedia
Content Guru
Puzzel (Intelecom)
Orange Business
Services
Capgemini
BT
Frequently Asked Questions
Contact Center as a Service report offers great insights of the market and consumer data and their interpretation through various figures and graphs. Report has embedded global market and regional market deep analysis through various research methodologies. The report also offers great competitor analysis of the industries and highlights the key aspect of their business like success stories, market development and growth rate.
Contact Center as a Service report is categorised based on following features:
  1. Global Market Players
  2. Geopolitical regions
  3. Consumer Insights
  4. Technological advancement
  5. Historic and Future Analysis of the Market
Contact Center as a Service report is designed on the six basic aspects of analysing the market, which covers the SWOT and SWAR analysis like strength, weakness, opportunity, threat, aspirations and results. This methodology helps investors to reach on to the desired and correct decision to put their capital into the market.

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