Global and United States Contact Center Quality Assurance Software Market Report & Forecast 2023-2028

Report ID: 1791655 | Published Date: Jan 2025 | No. of Page: 104 | Base Year: 2024 | Rating: 4.2 | Webstory: Check our Web story
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1 Study Coverage
    1.1 Contact Center Quality Assurance Software Revenue in Contact Center Quality Assurance Software Business (2017-2022) & (US$ Million) Introduction
    1.2 Global Contact Center Quality Assurance Software Outlook 2017 VS 2022 VS 2028
        1.2.1 Global Contact Center Quality Assurance Software Market Size for the Year 2017-2028
        1.2.2 Global Contact Center Quality Assurance Software Market Size for the Year 2017-2028
    1.3 Contact Center Quality Assurance Software Market Size, United States VS Global, 2017 VS 2022 VS 2028
        1.3.1 The Market Share of United States Contact Center Quality Assurance Software in Global, 2017 VS 2022 VS 2028
        1.3.2 The Growth Rate of Contact Center Quality Assurance Software Market Size, United States VS Global, 2017 VS 2022 VS 2028
    1.4 Contact Center Quality Assurance Software Market Dynamics
        1.4.1 Contact Center Quality Assurance Software Industry Trends
        1.4.2 Contact Center Quality Assurance Software Market Drivers
        1.4.3 Contact Center Quality Assurance Software Market Challenges
        1.4.4 Contact Center Quality Assurance Software Market Restraints
    1.5 Study Objectives
    1.6 Years Considered
2 Contact Center Quality Assurance Software by Type
    2.1 Contact Center Quality Assurance Software Market Segment by Type
        2.1.1 On-premise
        2.1.2 Cloud-based
    2.2 Global Contact Center Quality Assurance Software Market Size by Type (2017, 2022 & 2028)
    2.3 Global Contact Center Quality Assurance Software Market Size by Type (2017-2028)
    2.4 United States Contact Center Quality Assurance Software Market Size by Type (2017, 2022 & 2028)
    2.5 United States Contact Center Quality Assurance Software Market Size by Type (2017-2028)
3 Contact Center Quality Assurance Software by Application
    3.1 Contact Center Quality Assurance Software Market Segment by Application
        3.1.1 Individual
        3.1.2 Enterprise
        3.1.3 Others
    3.2 Global Contact Center Quality Assurance Software Market Size by Application (2017, 2022 & 2028)
    3.3 Global Contact Center Quality Assurance Software Market Size by Application (2017-2028)
    3.4 United States Contact Center Quality Assurance Software Market Size by Application (2017, 2022 & 2028)
    3.5 United States Contact Center Quality Assurance Software Market Size by Application (2017-2028)
4 Global Contact Center Quality Assurance Software Competitor Landscape by Company
    4.1 Global Contact Center Quality Assurance Software Market Size by Company
        4.1.1 Top Global Contact Center Quality Assurance Software Companies Ranked by Revenue (2021)
        4.1.2 Global Contact Center Quality Assurance Software Revenue by Player (2017-2022)
    4.2 Global Contact Center Quality Assurance Software Concentration Ratio (CR)
        4.2.1 Contact Center Quality Assurance Software Market Concentration Ratio (CR) (2017-2022)
        4.2.2 Global Top 5 and Top 10 Largest Companies of Contact Center Quality Assurance Software in 2021
        4.2.3 Global Contact Center Quality Assurance Software Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
    4.3 Global Contact Center Quality Assurance Software Headquarters, Revenue in Contact Center Quality Assurance Software Business (2017-2022) & (US$ Million) Type
        4.3.1 Global Contact Center Quality Assurance Software Headquarters and Area Served
        4.3.2 Global Contact Center Quality Assurance Software Companies Revenue in Contact Center Quality Assurance Software Business (2017-2022) & (US$ Million) Type
        4.3.3 Date of International Companies Enter into Contact Center Quality Assurance Software Market
    4.4 Companies Mergers & Acquisitions, Expansion Plans
    4.5 United States Contact Center Quality Assurance Software Market Size by Company
        4.5.1 Top Contact Center Quality Assurance Software Players in United States, Ranked by Revenue (2021)
        4.5.2 United States Contact Center Quality Assurance Software Revenue by Players (2020, 2021 & 2022)
5 Global Contact Center Quality Assurance Software Market Size by Region
    5.1 Global Contact Center Quality Assurance Software Market Size by Region: 2017 VS 2022 VS 2028
    5.2 Global Contact Center Quality Assurance Software Market Size by Region (2017-2028)
        5.2.1 Global Contact Center Quality Assurance Software Market Size by Region: 2017-2022
        5.2.2 Global Contact Center Quality Assurance Software Market Size by Region (2023-2028)
6 Segment in Region Level & Country Level
    6.1 North America
        6.1.1 North America Contact Center Quality Assurance Software Market Size YoY Growth 2017-2028
        6.1.2 North America Contact Center Quality Assurance Software Market Facts & Figures by Country (2017, 2022 & 2028)
        6.1.3 U.S.
        6.1.4 Canada
    6.2 Asia-Pacific
        6.2.1 Asia-Pacific Contact Center Quality Assurance Software Market Size YoY Growth 2017-2028
        6.2.2 Asia-Pacific Contact Center Quality Assurance Software Market Facts & Figures by Region (2017, 2022 & 2028)
        6.2.3 China
        6.2.4 Japan
        6.2.5 South Korea
        6.2.6 India
        6.2.7 Australia
        6.2.8 Taiwan
        6.2.9 Indonesia
        6.2.10 Thailand
        6.2.11 Malaysia
        6.2.12 Philippines
    6.3 Europe
        6.3.1 Europe Contact Center Quality Assurance Software Market Size YoY Growth 2017-2028
        6.3.2 Europe Contact Center Quality Assurance Software Market Facts & Figures by Country (2017, 2022 & 2028)
        6.3.3 Germany
        6.3.4 France
        6.3.5 U.K.
        6.3.6 Italy
        6.3.7 Russia
    6.4 Latin America
        6.4.1 Latin America Contact Center Quality Assurance Software Market Size YoY Growth 2017-2028
        6.4.2 Latin America Contact Center Quality Assurance Software Market Facts & Figures by Country (2017, 2022 & 2028)
        6.4.3 Mexico
        6.4.4 Brazil
        6.4.5 Argentina
    6.5 Middle East and Africa
        6.5.1 Middle East and Africa Contact Center Quality Assurance Software Market Size YoY Growth 2017-2028
        6.5.2 Middle East and Africa Contact Center Quality Assurance Software Market Facts & Figures by Country (2017, 2022 & 2028)
        6.5.3 Turkey
        6.5.4 Saudi Arabia
        6.5.5 U.A.E
7 Company Profiles
    7.1 Talkdesk
        7.1.1 Talkdesk Company Details
        7.1.2 Talkdesk Business Overview
        7.1.3 Talkdesk Contact Center Quality Assurance Software Introduction
        7.1.4 Talkdesk Revenue in Contact Center Quality Assurance Software Business (2017-2022)
        7.1.5 Talkdesk Recent Development
    7.2 Arcaris
        7.2.1 Arcaris Company Details
        7.2.2 Arcaris Business Overview
        7.2.3 Arcaris Contact Center Quality Assurance Software Introduction
        7.2.4 Arcaris Revenue in Contact Center Quality Assurance Software Business (2017-2022)
        7.2.5 Arcaris Recent Development
    7.3 CloudTalk
        7.3.1 CloudTalk Company Details
        7.3.2 CloudTalk Business Overview
        7.3.3 CloudTalk Contact Center Quality Assurance Software Introduction
        7.3.4 CloudTalk Revenue in Contact Center Quality Assurance Software Business (2017-2022)
        7.3.5 CloudTalk Recent Development
    7.4 CallSource
        7.4.1 CallSource Company Details
        7.4.2 CallSource Business Overview
        7.4.3 CallSource Contact Center Quality Assurance Software Introduction
        7.4.4 CallSource Revenue in Contact Center Quality Assurance Software Business (2017-2022)
        7.4.5 CallSource Recent Development
    7.5 Scorebuddy
        7.5.1 Scorebuddy Company Details
        7.5.2 Scorebuddy Business Overview
        7.5.3 Scorebuddy Contact Center Quality Assurance Software Introduction
        7.5.4 Scorebuddy Revenue in Contact Center Quality Assurance Software Business (2017-2022)
        7.5.5 Scorebuddy Recent Development
    7.6 Adtrib
        7.6.1 Adtrib Company Details
        7.6.2 Adtrib Business Overview
        7.6.3 Adtrib Contact Center Quality Assurance Software Introduction
        7.6.4 Adtrib Revenue in Contact Center Quality Assurance Software Business (2017-2022)
        7.6.5 Adtrib Recent Development
    7.7 Aspect Software
        7.7.1 Aspect Software Company Details
        7.7.2 Aspect Software Business Overview
        7.7.3 Aspect Software Contact Center Quality Assurance Software Introduction
        7.7.4 Aspect Software Revenue in Contact Center Quality Assurance Software Business (2017-2022)
        7.7.5 Aspect Software Recent Development
    7.8 Enghouse Interactive
        7.8.1 Enghouse Interactive Company Details
        7.8.2 Enghouse Interactive Business Overview
        7.8.3 Enghouse Interactive Contact Center Quality Assurance Software Introduction
        7.8.4 Enghouse Interactive Revenue in Contact Center Quality Assurance Software Business (2017-2022)
        7.8.5 Enghouse Interactive Recent Development
    7.9 EvaluAgent
        7.9.1 EvaluAgent Company Details
        7.9.2 EvaluAgent Business Overview
        7.9.3 EvaluAgent Contact Center Quality Assurance Software Introduction
        7.9.4 EvaluAgent Revenue in Contact Center Quality Assurance Software Business (2017-2022)
        7.9.5 EvaluAgent Recent Development
    7.10 Qualitista
        7.10.1 Qualitista Company Details
        7.10.2 Qualitista Business Overview
        7.10.3 Qualitista Contact Center Quality Assurance Software Introduction
        7.10.4 Qualitista Revenue in Contact Center Quality Assurance Software Business (2017-2022)
        7.10.5 Qualitista Recent Development
8 Research Findings and Conclusion
9 Appendix
    9.1 Research Methodology
        9.1.1 Methodology/Research Approach
        9.1.2 Data Source
    9.2 Author Details
    9.3 Disclaimer
List of Tables
    Table 1. Contact Center Quality Assurance Software Market Size United States VS Global, CAGR (2017 VS 2022 VS 2028)
    Table 2. Contact Center Quality Assurance Software Market Trends
    Table 3. Contact Center Quality Assurance Software Market Drivers
    Table 4. Contact Center Quality Assurance Software Market Challenges
    Table 5. Contact Center Quality Assurance Software Market Restraints
    Table 6. Global Contact Center Quality Assurance Software Market Size by Type: 2017 VS 2022 VS 2028 (US$ Million)
    Table 7. United States Contact Center Quality Assurance Software Market Size by Type: 2017 VS 2022 VS 2028 (US$ Million)
    Table 8. Global Contact Center Quality Assurance Software Market Size by Application: 2017 VS 2022 VS 2028 (US$ Million)
    Table 9. United States Contact Center Quality Assurance Software Market Size by Application: 2017 VS 2022 VS 2028 (US$ Million)
    Table 10. Top Contact Center Quality Assurance Software Companies in Global Market, Ranking by Revenue (2021)
    Table 11. Global Contact Center Quality Assurance Software Revenue by Player, (US$ Million), 2017-2022
    Table 12. Global Contact Center Quality Assurance Software Revenue Share by Player, 2017-2022
    Table 13. Global Contact Center Quality Assurance Software Companies Market Concentration Ratio (CR5 and HHI)
    Table 14. Global Contact Center Quality Assurance Software by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Contact Center Quality Assurance Software as of 2021)
    Table 15. Top Players of Contact Center Quality Assurance Software in Global Market, Headquarters and Area Served
    Table 16. Companies Revenue in Contact Center Quality Assurance Software Business (2017-2022) & (US$ Million) Type
    Table 17. Date of International Companies Enter into Contact Center Quality Assurance Software Market
    Table 18. Companies Mergers & Acquisitions, Expansion Plans
    Table 19. Top Contact Center Quality Assurance Software Players in United States Market, Ranking by Revenue (2021)
    Table 20. United States Contact Center Quality Assurance Software Revenue by Players, (US$ Million), 2020, 2021 & 2022
    Table 21. United States Contact Center Quality Assurance Software Revenue Share by Players, 2020, 2021 & 2022
    Table 22. Global Contact Center Quality Assurance Software Market Size by Region (US$ Million): 2017 VS 2022 VS 2028
    Table 23. Global Contact Center Quality Assurance Software Market Size by Region (2017-2022) & (US$ Million)
    Table 24. Global Contact Center Quality Assurance Software Market Size Forecast by Region (2023-2028) & (US$ Million)
    Table 25. North America Contact Center Quality Assurance Software Sales in Value by Country (2017-2028) & (US$ Million)
    Table 26. Asia Pacific Contact Center Quality Assurance Software Sales in Value by Region (2017-2028) & (US$ Million)
    Table 27. Europe Contact Center Quality Assurance Software Sales in Value by Country (2017-2028) & (US$ Million)
    Table 28. Latin Americaa Contact Center Quality Assurance Software Sales in Value by Country (2017-2028) & (US$ Million)
    Table 29. Middle East and Africa Contact Center Quality Assurance Software Sales in Value by Country (2017-2028) & (US$ Million)
    Table 30. Talkdesk Company Details
    Table 31. Talkdesk Business Overview
    Table 32. Talkdesk Contact Center Quality Assurance Software Product
    Table 33. Talkdesk Revenue in Contact Center Quality Assurance Software Business (2017-2022) & (US$ Million)
    Table 34. Talkdesk Recent Development
    Table 35. Arcaris Company Details
    Table 36. Arcaris Business Overview
    Table 37. Arcaris Contact Center Quality Assurance Software Product
    Table 38. Arcaris Revenue in Contact Center Quality Assurance Software Business (2017-2022) & (US$ Million)
    Table 39. Arcaris Recent Development
    Table 40. CloudTalk Company Details
    Table 41. CloudTalk Business Overview
    Table 42. CloudTalk Contact Center Quality Assurance Software Product
    Table 43. CloudTalk Revenue in Contact Center Quality Assurance Software Business (2017-2022) & (US$ Million)
    Table 44. CloudTalk Recent Development
    Table 45. CallSource Company Details
    Table 46. CallSource Business Overview
    Table 47. CallSource Contact Center Quality Assurance Software Product
    Table 48. CallSource Revenue in Contact Center Quality Assurance Software Business (2017-2022) & (US$ Million)
    Table 49. CallSource Recent Development
    Table 50. Scorebuddy Company Details
    Table 51. Scorebuddy Business Overview
    Table 52. Scorebuddy Contact Center Quality Assurance Software Product
    Table 53. Scorebuddy Revenue in Contact Center Quality Assurance Software Business (2017-2022) & (US$ Million)
    Table 54. Scorebuddy Recent Development
    Table 55. Adtrib Company Details
    Table 56. Adtrib Business Overview
    Table 57. Adtrib Contact Center Quality Assurance Software Product
    Table 58. Adtrib Revenue in Contact Center Quality Assurance Software Business (2017-2022) & (US$ Million)
    Table 59. Adtrib Recent Development
    Table 60. Aspect Software Company Details
    Table 61. Aspect Software Business Overview
    Table 62. Aspect Software Contact Center Quality Assurance Software Product
    Table 63. Aspect Software Revenue in Contact Center Quality Assurance Software Business (2017-2022) & (US$ Million)
    Table 64. Aspect Software Recent Development
    Table 65. Enghouse Interactive Company Details
    Table 66. Enghouse Interactive Business Overview
    Table 67. Enghouse Interactive Contact Center Quality Assurance Software Product
    Table 68. Enghouse Interactive Revenue in Contact Center Quality Assurance Software Business (2017-2022) & (US$ Million)
    Table 69. Enghouse Interactive Recent Development
    Table 70. EvaluAgent Company Details
    Table 71. EvaluAgent Business Overview
    Table 72. EvaluAgent Contact Center Quality Assurance Software Product
    Table 73. EvaluAgent Revenue in Contact Center Quality Assurance Software Business (2017-2022) & (US$ Million)
    Table 74. EvaluAgent Recent Development
    Table 75. Qualitista Company Details
    Table 76. Qualitista Business Overview
    Table 77. Qualitista Contact Center Quality Assurance Software Product
    Table 78. Qualitista Revenue in Contact Center Quality Assurance Software Business (2017-2022) & (US$ Million)
    Table 79. Qualitista Recent Development
    Table 80. Research Programs/Design for This Report
    Table 81. Key Data Information from Secondary Sources
    Table 82. Key Data Information from Primary Sources
List of Figures
    Figure 1. Contact Center Quality Assurance Software Product Picture
    Figure 2. Global Contact Center Quality Assurance Software Market Size, (US$ Million), 2017 VS 2022 VS 2028
    Figure 3. Global Contact Center Quality Assurance Software Market Size 2017-2028 (US$ Million)
    Figure 4. United States Contact Center Quality Assurance Software Market Size, (US$ Million), 2017 VS 2022 VS 2028
    Figure 5. United States Contact Center Quality Assurance Software Market Size 2017-2028 (US$ Million)
    Figure 6. United States Contact Center Quality Assurance Software Market Share in Global 2017-2028
    Figure 7. Contact Center Quality Assurance Software Report Years Considered
    Figure 8. Product Picture of On-premise
    Figure 9. Product Picture of Cloud-based
    Figure 10. Global Contact Center Quality Assurance Software Market Share by Type in 2022 & 2028
    Figure 11. Global Contact Center Quality Assurance Software Market Size by Type (2017-2028) & (US$ Million)
    Figure 12. Global Contact Center Quality Assurance Software Market Share by Type (2017-2028)
    Figure 13. United States Contact Center Quality Assurance Software Market Share by Type in 2022 & 2028
    Figure 14. United States Contact Center Quality Assurance Software Market Size by Type (2017-2028) & (US$ Million)
    Figure 15. United States Contact Center Quality Assurance Software Market Share by Type (2017-2028)
    Figure 16. Product Picture of Individual
    Figure 17. Product Picture of Enterprise
    Figure 18. Product Picture of Others
    Figure 19. Global Contact Center Quality Assurance Software Market Share by Application in 2022 & 2028
    Figure 20. Global Contact Center Quality Assurance Software Market Size by Application (2017-2028) & (US$ Million)
    Figure 21. Global Contact Center Quality Assurance Software Market Share by Application (2017-2028)
    Figure 22. United States Contact Center Quality Assurance Software Market Share by Application in 2022 & 2028
    Figure 23. United States Contact Center Quality Assurance Software Market Size by Application (2017-2028) & (US$ Million)
    Figure 24. United States Contact Center Quality Assurance Software Market Share by Application (2017-2028)
    Figure 25. North America Contact Center Quality Assurance Software Market Size Growth Rate 2017-2028 (US$ Million)
    Figure 26. U.S. Contact Center Quality Assurance Software Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 27. Canada Contact Center Quality Assurance Software Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 28. Europe Contact Center Quality Assurance Software Market Size Growth Rate 2017-2028 (US$ Million)
    Figure 29. Germany Contact Center Quality Assurance Software Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 30. France Contact Center Quality Assurance Software Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 31. U.K. Contact Center Quality Assurance Software Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 32. Italy Contact Center Quality Assurance Software Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 33. Russia Contact Center Quality Assurance Software Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 34. Asia-Pacific Contact Center Quality Assurance Software Market Size Growth Rate 2017-2028 (US$ Million)
    Figure 35. China Contact Center Quality Assurance Software Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 36. Japan Contact Center Quality Assurance Software Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 37. South Korea Contact Center Quality Assurance Software Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 38. India Contact Center Quality Assurance Software Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 39. Australia Contact Center Quality Assurance Software Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 40. Taiwan Contact Center Quality Assurance Software Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 41. Indonesia Contact Center Quality Assurance Software Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 42. Thailand Contact Center Quality Assurance Software Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 43. Malaysia Contact Center Quality Assurance Software Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 44. Philippines Contact Center Quality Assurance Software Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 45. Latin America Contact Center Quality Assurance Software Market Size Growth Rate 2017-2028 (US$ Million)
    Figure 46. Mexico Contact Center Quality Assurance Software Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 47. Brazil Contact Center Quality Assurance Software Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 48. Argentina Contact Center Quality Assurance Software Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 49. Middle East & Africa Contact Center Quality Assurance Software Market Size Growth Rate 2017-2028 (US$ Million)
    Figure 50. Turkey Contact Center Quality Assurance Software Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 51. Saudi Arabia Contact Center Quality Assurance Software Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 52. U.A.E Contact Center Quality Assurance Software Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 53. Talkdesk Revenue Growth Rate in Contact Center Quality Assurance Software Business (2017-2022)
    Figure 54. Arcaris Revenue Growth Rate in Contact Center Quality Assurance Software Business (2017-2022)
    Figure 55. CloudTalk Revenue Growth Rate in Contact Center Quality Assurance Software Business (2017-2022)
    Figure 56. CallSource Revenue Growth Rate in Contact Center Quality Assurance Software Business (2017-2022)
    Figure 57. Scorebuddy Revenue Growth Rate in Contact Center Quality Assurance Software Business (2017-2022)
    Figure 58. Adtrib Revenue Growth Rate in Contact Center Quality Assurance Software Business (2017-2022)
    Figure 59. Aspect Software Revenue Growth Rate in Contact Center Quality Assurance Software Business (2017-2022)
    Figure 60. Enghouse Interactive Revenue Growth Rate in Contact Center Quality Assurance Software Business (2017-2022)
    Figure 61. EvaluAgent Revenue Growth Rate in Contact Center Quality Assurance Software Business (2017-2022)
    Figure 62. Qualitista Revenue Growth Rate in Contact Center Quality Assurance Software Business (2017-2022)
    Figure 63. Bottom-up and Top-down Approaches for This Report
    Figure 64. Data Triangulation
    Figure 65. Key Executives Interviewed
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Companies Included in Reports:
Talkdesk
Arcaris
CloudTalk
CallSource
Scorebuddy
Adtrib
Aspect Software
Enghouse Interactive
EvaluAgent
Qualitista
Frequently Asked Questions
Contact Center Quality Assurance Software report offers great insights of the market and consumer data and their interpretation through various figures and graphs. Report has embedded global market and regional market deep analysis through various research methodologies. The report also offers great competitor analysis of the industries and highlights the key aspect of their business like success stories, market development and growth rate.
Contact Center Quality Assurance Software report is categorised based on following features:
  1. Global Market Players
  2. Geopolitical regions
  3. Consumer Insights
  4. Technological advancement
  5. Historic and Future Analysis of the Market
Contact Center Quality Assurance Software report is designed on the six basic aspects of analysing the market, which covers the SWOT and SWAR analysis like strength, weakness, opportunity, threat, aspirations and results. This methodology helps investors to reach on to the desired and correct decision to put their capital into the market.

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