Global Contact Center Software Market Research Report 2023

Report ID: 1923156 | Published Date: Jan 2025 | No. of Page: 94 | Base Year: 2024 | Rating: 3.9 | Webstory: Check our Web story
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1 Report Overview
    1.1 Study Scope
    1.2 Market Analysis by Type
        1.2.1 Global Contact Center Software Market Size Growth Rate by Type: 2017 VS 2021 VS 2028
        1.2.2 Cloud
        1.2.3 On-Premises
    1.3 Market by Application
        1.3.1 Global Contact Center Software Market Share by Application: 2017 VS 2021 VS 2028
        1.3.2 Large Enterprises
        1.3.3 Small and Medium-sized Enterprises
    1.4 Study Objectives
    1.5 Years Considered
2 Global Growth Trends
    2.1 Global Contact Center Software Market Perspective (2017-2028)
    2.2 Contact Center Software Growth Trends by Region
        2.2.1 Contact Center Software Market Size by Region: 2017 VS 2021 VS 2028
        2.2.2 Contact Center Software Historic Market Size by Region (2017-2022)
        2.2.3 Contact Center Software Forecasted Market Size by Region (2023-2028)
    2.3 Contact Center Software Market Dynamics
        2.3.1 Contact Center Software Industry Trends
        2.3.2 Contact Center Software Market Drivers
        2.3.3 Contact Center Software Market Challenges
        2.3.4 Contact Center Software Market Restraints
3 Competition Landscape by Key Players
    3.1 Global Top Contact Center Software Players by Revenue
        3.1.1 Global Top Contact Center Software Players by Revenue (2017-2022)
        3.1.2 Global Contact Center Software Revenue Market Share by Players (2017-2022)
    3.2 Global Contact Center Software Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
    3.3 Players Covered: Ranking by Contact Center Software Revenue
    3.4 Global Contact Center Software Market Concentration Ratio
        3.4.1 Global Contact Center Software Market Concentration Ratio (CR5 and HHI)
        3.4.2 Global Top 10 and Top 5 Companies by Contact Center Software Revenue in 2021
    3.5 Contact Center Software Key Players Head office and Area Served
    3.6 Key Players Contact Center Software Product Solution and Service
    3.7 Date of Enter into Contact Center Software Market
    3.8 Mergers & Acquisitions, Expansion Plans
4 Contact Center Software Breakdown Data by Type
    4.1 Global Contact Center Software Historic Market Size by Type (2017-2022)
    4.2 Global Contact Center Software Forecasted Market Size by Type (2023-2028)
5 Contact Center Software Breakdown Data by Application
    5.1 Global Contact Center Software Historic Market Size by Application (2017-2022)
    5.2 Global Contact Center Software Forecasted Market Size by Application (2023-2028)
6 North America
    6.1 North America Contact Center Software Market Size (2017-2028)
    6.2 North America Contact Center Software Market Size by Country (2017-2022)
    6.3 North America Contact Center Software Market Size by Country (2023-2028)
    6.4 United States
    6.5 Canada
7 Europe
    7.1 Europe Contact Center Software Market Size (2017-2028)
    7.2 Europe Contact Center Software Market Size by Country (2017-2022)
    7.3 Europe Contact Center Software Market Size by Country (2023-2028)
    7.4 Germany
    7.5 France
    7.6 U.K.
    7.7 Italy
    7.8 Russia
    7.9 Nordic Countries
8 Asia-Pacific
    8.1 Asia-Pacific Contact Center Software Market Size (2017-2028)
    8.2 Asia-Pacific Contact Center Software Market Size by Country (2017-2022)
    8.3 Asia-Pacific Contact Center Software Market Size by Country (2023-2028)
    8.4 China
    8.5 Japan
    8.6 South Korea
    8.7 Southeast Asia
    8.8 India
    8.9 Australia
9 Latin America
    9.1 Latin America Contact Center Software Market Size (2017-2028)
    9.2 Latin America Contact Center Software Market Size by Country (2017-2022)
    9.3 Latin America Contact Center Software Market Size by Country (2023-2028)
    9.4 Mexico
    9.5 Brazil
10 Middle East & Africa
    10.1 Middle East & Africa Contact Center Software Market Size (2017-2028)
    10.2 Middle East & Africa Contact Center Software Market Size by Country (2017-2022)
    10.3 Middle East & Africa Contact Center Software Market Size by Country (2023-2028)
    10.4 Turkey
    10.5 Saudi Arabia
    10.6 UAE
11 Key Players Profiles
    11.1 8x8
        11.1.1 8x8 Company Detail
        11.1.2 8x8 Business Overview
        11.1.3 8x8 Contact Center Software Introduction
        11.1.4 8x8 Revenue in Contact Center Software Business (2017-2022)
        11.1.5 8x8 Recent Development
    11.2 Alcatel-Lucent Enterprise
        11.2.1 Alcatel-Lucent Enterprise Company Detail
        11.2.2 Alcatel-Lucent Enterprise Business Overview
        11.2.3 Alcatel-Lucent Enterprise Contact Center Software Introduction
        11.2.4 Alcatel-Lucent Enterprise Revenue in Contact Center Software Business (2017-2022)
        11.2.5 Alcatel-Lucent Enterprise Recent Development
    11.3 Ameyo (Drishti-Soft)
        11.3.1 Ameyo (Drishti-Soft) Company Detail
        11.3.2 Ameyo (Drishti-Soft) Business Overview
        11.3.3 Ameyo (Drishti-Soft) Contact Center Software Introduction
        11.3.4 Ameyo (Drishti-Soft) Revenue in Contact Center Software Business (2017-2022)
        11.3.5 Ameyo (Drishti-Soft) Recent Development
    11.4 Avaya Inc.
        11.4.1 Avaya Inc. Company Detail
        11.4.2 Avaya Inc. Business Overview
        11.4.3 Avaya Inc. Contact Center Software Introduction
        11.4.4 Avaya Inc. Revenue in Contact Center Software Business (2017-2022)
        11.4.5 Avaya Inc. Recent Development
    11.5 Cisco
        11.5.1 Cisco Company Detail
        11.5.2 Cisco Business Overview
        11.5.3 Cisco Contact Center Software Introduction
        11.5.4 Cisco Revenue in Contact Center Software Business (2017-2022)
        11.5.5 Cisco Recent Development
    11.6 Enghouse Interactive Inc.
        11.6.1 Enghouse Interactive Inc. Company Detail
        11.6.2 Enghouse Interactive Inc. Business Overview
        11.6.3 Enghouse Interactive Inc. Contact Center Software Introduction
        11.6.4 Enghouse Interactive Inc. Revenue in Contact Center Software Business (2017-2022)
        11.6.5 Enghouse Interactive Inc. Recent Development
    11.7 Five9
        11.7.1 Five9 Company Detail
        11.7.2 Five9 Business Overview
        11.7.3 Five9 Contact Center Software Introduction
        11.7.4 Five9 Revenue in Contact Center Software Business (2017-2022)
        11.7.5 Five9 Recent Development
    11.8 Genesys
        11.8.1 Genesys Company Detail
        11.8.2 Genesys Business Overview
        11.8.3 Genesys Contact Center Software Introduction
        11.8.4 Genesys Revenue in Contact Center Software Business (2017-2022)
        11.8.5 Genesys Recent Development
    11.9 Huawei Technologies.
        11.9.1 Huawei Technologies. Company Detail
        11.9.2 Huawei Technologies. Business Overview
        11.9.3 Huawei Technologies. Contact Center Software Introduction
        11.9.4 Huawei Technologies. Revenue in Contact Center Software Business (2017-2022)
        11.9.5 Huawei Technologies. Recent Development
    11.10 Mitel Networks Corporation
        11.10.1 Mitel Networks Corporation Company Detail
        11.10.2 Mitel Networks Corporation Business Overview
        11.10.3 Mitel Networks Corporation Contact Center Software Introduction
        11.10.4 Mitel Networks Corporation Revenue in Contact Center Software Business (2017-2022)
        11.10.5 Mitel Networks Corporation Recent Development
    11.11 Oracle
        11.11.1 Oracle Company Detail
        11.11.2 Oracle Business Overview
        11.11.3 Oracle Contact Center Software Introduction
        11.11.4 Oracle Revenue in Contact Center Software Business (2017-2022)
        11.11.5 Oracle Recent Development
    11.12 SAP
        11.12.1 SAP Company Detail
        11.12.2 SAP Business Overview
        11.12.3 SAP Contact Center Software Introduction
        11.12.4 SAP Revenue in Contact Center Software Business (2017-2022)
        11.12.5 SAP Recent Development
    11.13 Unify
        11.13.1 Unify Company Detail
        11.13.2 Unify Business Overview
        11.13.3 Unify Contact Center Software Introduction
        11.13.4 Unify Revenue in Contact Center Software Business (2017-2022)
        11.13.5 Unify Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
    13.1 Research Methodology
        13.1.1 Methodology/Research Approach
        13.1.2 Data Source
    13.2 Disclaimer
    13.3 Author Details

List of Tables
    Table 1. Global Contact Center Software Market Size Growth Rate by Type (US$ Million): 2017 VS 2021 VS 2028
    Table 2. Key Players of Cloud
    Table 3. Key Players of On-Premises
    Table 4. Global Contact Center Software Market Size Growth by Application (US$ Million): 2017 VS 2021 VS 2028
    Table 5. Global Contact Center Software Market Size by Region (US$ Million): 2017 VS 2021 VS 2028
    Table 6. Global Contact Center Software Market Size by Region (2017-2022) & (US$ Million)
    Table 7. Global Contact Center Software Market Share by Region (2017-2022)
    Table 8. Global Contact Center Software Forecasted Market Size by Region (2023-2028) & (US$ Million)
    Table 9. Global Contact Center Software Market Share by Region (2023-2028)
    Table 10. Contact Center Software Market Trends
    Table 11. Contact Center Software Market Drivers
    Table 12. Contact Center Software Market Challenges
    Table 13. Contact Center Software Market Restraints
    Table 14. Global Contact Center Software Revenue by Players (2017-2022) & (US$ Million)
    Table 15. Global Contact Center Software Market Share by Players (2017-2022)
    Table 16. Global Top Contact Center Software Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Contact Center Software as of 2021)
    Table 17. Ranking of Global Top Contact Center Software Companies by Revenue (US$ Million) in 2021
    Table 18. Global 5 Largest Players Market Share by Contact Center Software Revenue (CR5 and HHI) & (2017-2022)
    Table 19. Key Players Headquarters and Area Served
    Table 20. Key Players Contact Center Software Product Solution and Service
    Table 21. Date of Enter into Contact Center Software Market
    Table 22. Mergers & Acquisitions, Expansion Plans
    Table 23. Global Contact Center Software Market Size by Type (2017-2022) & (US$ Million)
    Table 24. Global Contact Center Software Revenue Market Share by Type (2017-2022)
    Table 25. Global Contact Center Software Forecasted Market Size by Type (2023-2028) & (US$ Million)
    Table 26. Global Contact Center Software Revenue Market Share by Type (2023-2028)
    Table 27. Global Contact Center Software Market Size by Application (2017-2022) & (US$ Million)
    Table 28. Global Contact Center Software Revenue Market Share by Application (2017-2022)
    Table 29. Global Contact Center Software Forecasted Market Size by Application (2023-2028) & (US$ Million)
    Table 30. Global Contact Center Software Revenue Market Share by Application (2023-2028)
    Table 31. North America Contact Center Software Market Size by Country (2017-2022) & (US$ Million)
    Table 32. North America Contact Center Software Market Size by Country (2023-2028) & (US$ Million)
    Table 33. Europe Contact Center Software Market Size by Country (2017-2022) & (US$ Million)
    Table 34. Europe Contact Center Software Market Size by Country (2023-2028) & (US$ Million)
    Table 35. Asia-Pacific Contact Center Software Market Size by Region (2017-2022) & (US$ Million)
    Table 36. Asia-Pacific Contact Center Software Market Size by Region (2023-2028) & (US$ Million)
    Table 37. Latin America Contact Center Software Market Size by Country (2017-2022) & (US$ Million)
    Table 38. Latin America Contact Center Software Market Size by Country (2023-2028) & (US$ Million)
    Table 39. Middle East & Africa Contact Center Software Market Size by Country (2017-2022) & (US$ Million)
    Table 40. Middle East & Africa Contact Center Software Market Size by Country (2023-2028) & (US$ Million)
    Table 41. 8x8 Company Detail
    Table 42. 8x8 Business Overview
    Table 43. 8x8 Contact Center Software Product
    Table 44. 8x8 Revenue in Contact Center Software Business (2017-2022) & (US$ Million)
    Table 45. 8x8 Recent Development
    Table 46. Alcatel-Lucent Enterprise Company Detail
    Table 47. Alcatel-Lucent Enterprise Business Overview
    Table 48. Alcatel-Lucent Enterprise Contact Center Software Product
    Table 49. Alcatel-Lucent Enterprise Revenue in Contact Center Software Business (2017-2022) & (US$ Million)
    Table 50. Alcatel-Lucent Enterprise Recent Development
    Table 51. Ameyo (Drishti-Soft) Company Detail
    Table 52. Ameyo (Drishti-Soft) Business Overview
    Table 53. Ameyo (Drishti-Soft) Contact Center Software Product
    Table 54. Ameyo (Drishti-Soft) Revenue in Contact Center Software Business (2017-2022) & (US$ Million)
    Table 55. Ameyo (Drishti-Soft) Recent Development
    Table 56. Avaya Inc. Company Detail
    Table 57. Avaya Inc. Business Overview
    Table 58. Avaya Inc. Contact Center Software Product
    Table 59. Avaya Inc. Revenue in Contact Center Software Business (2017-2022) & (US$ Million)
    Table 60. Avaya Inc. Recent Development
    Table 61. Cisco Company Detail
    Table 62. Cisco Business Overview
    Table 63. Cisco Contact Center Software Product
    Table 64. Cisco Revenue in Contact Center Software Business (2017-2022) & (US$ Million)
    Table 65. Cisco Recent Development
    Table 66. Enghouse Interactive Inc. Company Detail
    Table 67. Enghouse Interactive Inc. Business Overview
    Table 68. Enghouse Interactive Inc. Contact Center Software Product
    Table 69. Enghouse Interactive Inc. Revenue in Contact Center Software Business (2017-2022) & (US$ Million)
    Table 70. Enghouse Interactive Inc. Recent Development
    Table 71. Five9 Company Detail
    Table 72. Five9 Business Overview
    Table 73. Five9 Contact Center Software Product
    Table 74. Five9 Revenue in Contact Center Software Business (2017-2022) & (US$ Million)
    Table 75. Five9 Recent Development
    Table 76. Genesys Company Detail
    Table 77. Genesys Business Overview
    Table 78. Genesys Contact Center Software Product
    Table 79. Genesys Revenue in Contact Center Software Business (2017-2022) & (US$ Million)
    Table 80. Genesys Recent Development
    Table 81. Huawei Technologies. Company Detail
    Table 82. Huawei Technologies. Business Overview
    Table 83. Huawei Technologies. Contact Center Software Product
    Table 84. Huawei Technologies. Revenue in Contact Center Software Business (2017-2022) & (US$ Million)
    Table 85. Huawei Technologies. Recent Development
    Table 86. Mitel Networks Corporation Company Detail
    Table 87. Mitel Networks Corporation Business Overview
    Table 88. Mitel Networks Corporation Contact Center Software Product
    Table 89. Mitel Networks Corporation Revenue in Contact Center Software Business (2017-2022) & (US$ Million)
    Table 90. Mitel Networks Corporation Recent Development
    Table 91. Oracle Company Detail
    Table 92. Oracle Business Overview
    Table 93. Oracle Contact Center SoftwareProduct
    Table 94. Oracle Revenue in Contact Center Software Business (2017-2022) & (US$ Million)
    Table 95. Oracle Recent Development
    Table 96. SAP Company Detail
    Table 97. SAP Business Overview
    Table 98. SAP Contact Center SoftwareProduct
    Table 99. SAP Revenue in Contact Center Software Business (2017-2022) & (US$ Million)
    Table 100. SAP Recent Development
    Table 101. Unify Company Detail
    Table 102. Unify Business Overview
    Table 103. Unify Contact Center SoftwareProduct
    Table 104. Unify Revenue in Contact Center Software Business (2017-2022) & (US$ Million)
    Table 105. Unify Recent Development
    Table 106. Research Programs/Design for This Report
    Table 107. Key Data Information from Secondary Sources
    Table 108. Key Data Information from Primary Sources
List of Figures
    Figure 1. Global Contact Center Software Market Share by Type: 2021 VS 2028
    Figure 2. Cloud Features
    Figure 3. On-Premises Features
    Figure 4. Global Contact Center Software Market Share by Application in 2021 & 2028
    Figure 5. Large Enterprises Case Studies
    Figure 6. Small and Medium-sized Enterprises Case Studies
    Figure 7. Contact Center Software Report Years Considered
    Figure 8. Global Contact Center Software Market Size (US$ Million), Year-over-Year: 2017-2028
    Figure 9. Global Contact Center Software Market Size, (US$ Million), 2017 VS 2021 VS 2028
    Figure 10. Global Contact Center Software Market Share by Region: 2021 VS 2028
    Figure 11. Global Contact Center Software Market Share by Players in 2021
    Figure 12. Global Top Contact Center Software Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Contact Center Software as of 2021)
    Figure 13. The Top 10 and 5 Players Market Share by Contact Center Software Revenue in 2021
    Figure 14. North America Contact Center Software Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 15. North America Contact Center Software Market Share by Country (2017-2028)
    Figure 16. United States Contact Center Software Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 17. Canada Contact Center Software Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 18. Europe Contact Center Software Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 19. Europe Contact Center Software Market Share by Country (2017-2028)
    Figure 20. Germany Contact Center Software Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 21. France Contact Center Software Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 22. U.K. Contact Center Software Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 23. Italy Contact Center Software Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 24. Russia Contact Center Software Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 25. Nordic Countries Contact Center Software Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 26. Asia-Pacific Contact Center Software Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 27. Asia-Pacific Contact Center Software Market Share by Region (2017-2028)
    Figure 28. China Contact Center Software Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 29. Japan Contact Center Software Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 30. South Korea Contact Center Software Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 31. Southeast Asia Contact Center Software Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 32. India Contact Center Software Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 33. Australia Contact Center Software Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 34. Latin America Contact Center Software Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 35. Latin America Contact Center Software Market Share by Country (2017-2028)
    Figure 36. Mexico Contact Center Software Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 37. Brazil Contact Center Software Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 38. Middle East & Africa Contact Center Software Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 39. Middle East & Africa Contact Center Software Market Share by Country (2017-2028)
    Figure 40. Turkey Contact Center Software Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 41. Saudi Arabia Contact Center Software Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 42. 8x8 Revenue Growth Rate in Contact Center Software Business (2017-2022)
    Figure 43. Alcatel-Lucent Enterprise Revenue Growth Rate in Contact Center Software Business (2017-2022)
    Figure 44. Ameyo (Drishti-Soft) Revenue Growth Rate in Contact Center Software Business (2017-2022)
    Figure 45. Avaya Inc. Revenue Growth Rate in Contact Center Software Business (2017-2022)
    Figure 46. Cisco Revenue Growth Rate in Contact Center Software Business (2017-2022)
    Figure 47. Enghouse Interactive Inc. Revenue Growth Rate in Contact Center Software Business (2017-2022)
    Figure 48. Five9 Revenue Growth Rate in Contact Center Software Business (2017-2022)
    Figure 49. Genesys Revenue Growth Rate in Contact Center Software Business (2017-2022)
    Figure 50. Huawei Technologies. Revenue Growth Rate in Contact Center Software Business (2017-2022)
    Figure 51. Mitel Networks Corporation Revenue Growth Rate in Contact Center Software Business (2017-2022)
    Figure 52. Oracle Revenue Growth Rate in Contact Center Software Business (2017-2022)
    Figure 53. SAP Revenue Growth Rate in Contact Center Software Business (2017-2022)
    Figure 54. Unify Revenue Growth Rate in Contact Center Software Business (2017-2022)
    Figure 55. Bottom-up and Top-down Approaches for This Report
    Figure 56. Data Triangulation
    Figure 57. Key Executives Interviewed
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Companies Included in Reports:
8x8
Alcatel-Lucent Enterprise
Ameyo (Drishti-Soft)
Avaya Inc.
Cisco
Enghouse Interactive Inc.
Five9
Genesys
Huawei Technologies.
Mitel Networks Corporation
Oracle
SAP
Unify
Frequently Asked Questions
Contact Center Software report offers great insights of the market and consumer data and their interpretation through various figures and graphs. Report has embedded global market and regional market deep analysis through various research methodologies. The report also offers great competitor analysis of the industries and highlights the key aspect of their business like success stories, market development and growth rate.
Contact Center Software report is categorised based on following features:
  1. Global Market Players
  2. Geopolitical regions
  3. Consumer Insights
  4. Technological advancement
  5. Historic and Future Analysis of the Market
Contact Center Software report is designed on the six basic aspects of analysing the market, which covers the SWOT and SWAR analysis like strength, weakness, opportunity, threat, aspirations and results. This methodology helps investors to reach on to the desired and correct decision to put their capital into the market.

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