Global CRM Analytics Market Research Report 2023

Report ID: 1923180 | Published Date: Jan 2025 | No. of Page: 86 | Base Year: 2024 | Rating: 4.6 | Webstory: Check our Web story
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1 Report Overview
    1.1 Study Scope
    1.2 Market Analysis by Type
        1.2.1 Global CRM Analytics Market Size Growth Rate by Type: 2017 VS 2021 VS 2028
        1.2.2 Sales Analytics
        1.2.3 Customer Analytics
        1.2.4 Contact Center Analytics
        1.2.5 Marketing Analytics
        1.2.6 Web & Social Media Analytics
    1.3 Market by Application
        1.3.1 Global CRM Analytics Market Share by Application: 2017 VS 2021 VS 2028
        1.3.2 Large Enterprises
        1.3.3 Small and Medium Businesses
    1.4 Study Objectives
    1.5 Years Considered
2 Global Growth Trends
    2.1 Global CRM Analytics Market Perspective (2017-2028)
    2.2 CRM Analytics Growth Trends by Region
        2.2.1 CRM Analytics Market Size by Region: 2017 VS 2021 VS 2028
        2.2.2 CRM Analytics Historic Market Size by Region (2017-2022)
        2.2.3 CRM Analytics Forecasted Market Size by Region (2023-2028)
    2.3 CRM Analytics Market Dynamics
        2.3.1 CRM Analytics Industry Trends
        2.3.2 CRM Analytics Market Drivers
        2.3.3 CRM Analytics Market Challenges
        2.3.4 CRM Analytics Market Restraints
3 Competition Landscape by Key Players
    3.1 Global Top CRM Analytics Players by Revenue
        3.1.1 Global Top CRM Analytics Players by Revenue (2017-2022)
        3.1.2 Global CRM Analytics Revenue Market Share by Players (2017-2022)
    3.2 Global CRM Analytics Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
    3.3 Players Covered: Ranking by CRM Analytics Revenue
    3.4 Global CRM Analytics Market Concentration Ratio
        3.4.1 Global CRM Analytics Market Concentration Ratio (CR5 and HHI)
        3.4.2 Global Top 10 and Top 5 Companies by CRM Analytics Revenue in 2021
    3.5 CRM Analytics Key Players Head office and Area Served
    3.6 Key Players CRM Analytics Product Solution and Service
    3.7 Date of Enter into CRM Analytics Market
    3.8 Mergers & Acquisitions, Expansion Plans
4 CRM Analytics Breakdown Data by Type
    4.1 Global CRM Analytics Historic Market Size by Type (2017-2022)
    4.2 Global CRM Analytics Forecasted Market Size by Type (2023-2028)
5 CRM Analytics Breakdown Data by Application
    5.1 Global CRM Analytics Historic Market Size by Application (2017-2022)
    5.2 Global CRM Analytics Forecasted Market Size by Application (2023-2028)
6 North America
    6.1 North America CRM Analytics Market Size (2017-2028)
    6.2 North America CRM Analytics Market Size by Country (2017-2022)
    6.3 North America CRM Analytics Market Size by Country (2023-2028)
    6.4 United States
    6.5 Canada
7 Europe
    7.1 Europe CRM Analytics Market Size (2017-2028)
    7.2 Europe CRM Analytics Market Size by Country (2017-2022)
    7.3 Europe CRM Analytics Market Size by Country (2023-2028)
    7.4 Germany
    7.5 France
    7.6 U.K.
    7.7 Italy
    7.8 Russia
    7.9 Nordic Countries
8 Asia-Pacific
    8.1 Asia-Pacific CRM Analytics Market Size (2017-2028)
    8.2 Asia-Pacific CRM Analytics Market Size by Country (2017-2022)
    8.3 Asia-Pacific CRM Analytics Market Size by Country (2023-2028)
    8.4 China
    8.5 Japan
    8.6 South Korea
    8.7 Southeast Asia
    8.8 India
    8.9 Australia
9 Latin America
    9.1 Latin America CRM Analytics Market Size (2017-2028)
    9.2 Latin America CRM Analytics Market Size by Country (2017-2022)
    9.3 Latin America CRM Analytics Market Size by Country (2023-2028)
    9.4 Mexico
    9.5 Brazil
10 Middle East & Africa
    10.1 Middle East & Africa CRM Analytics Market Size (2017-2028)
    10.2 Middle East & Africa CRM Analytics Market Size by Country (2017-2022)
    10.3 Middle East & Africa CRM Analytics Market Size by Country (2023-2028)
    10.4 Turkey
    10.5 Saudi Arabia
    10.6 UAE
11 Key Players Profiles
    11.1 Oracle
        11.1.1 Oracle Company Detail
        11.1.2 Oracle Business Overview
        11.1.3 Oracle CRM Analytics Introduction
        11.1.4 Oracle Revenue in CRM Analytics Business (2017-2022)
        11.1.5 Oracle Recent Development
    11.2 SAP SE
        11.2.1 SAP SE Company Detail
        11.2.2 SAP SE Business Overview
        11.2.3 SAP SE CRM Analytics Introduction
        11.2.4 SAP SE Revenue in CRM Analytics Business (2017-2022)
        11.2.5 SAP SE Recent Development
    11.3 IBM
        11.3.1 IBM Company Detail
        11.3.2 IBM Business Overview
        11.3.3 IBM CRM Analytics Introduction
        11.3.4 IBM Revenue in CRM Analytics Business (2017-2022)
        11.3.5 IBM Recent Development
    11.4 Microsoft
        11.4.1 Microsoft Company Detail
        11.4.2 Microsoft Business Overview
        11.4.3 Microsoft CRM Analytics Introduction
        11.4.4 Microsoft Revenue in CRM Analytics Business (2017-2022)
        11.4.5 Microsoft Recent Development
    11.5 SAS Institute
        11.5.1 SAS Institute Company Detail
        11.5.2 SAS Institute Business Overview
        11.5.3 SAS Institute CRM Analytics Introduction
        11.5.4 SAS Institute Revenue in CRM Analytics Business (2017-2022)
        11.5.5 SAS Institute Recent Development
    11.6 Accenture PLC
        11.6.1 Accenture PLC Company Detail
        11.6.2 Accenture PLC Business Overview
        11.6.3 Accenture PLC CRM Analytics Introduction
        11.6.4 Accenture PLC Revenue in CRM Analytics Business (2017-2022)
        11.6.5 Accenture PLC Recent Development
    11.7 Infor
        11.7.1 Infor Company Detail
        11.7.2 Infor Business Overview
        11.7.3 Infor CRM Analytics Introduction
        11.7.4 Infor Revenue in CRM Analytics Business (2017-2022)
        11.7.5 Infor Recent Development
    11.8 Teradata
        11.8.1 Teradata Company Detail
        11.8.2 Teradata Business Overview
        11.8.3 Teradata CRM Analytics Introduction
        11.8.4 Teradata Revenue in CRM Analytics Business (2017-2022)
        11.8.5 Teradata Recent Development
    11.9 Angoss Software Corporation
        11.9.1 Angoss Software Corporation Company Detail
        11.9.2 Angoss Software Corporation Business Overview
        11.9.3 Angoss Software Corporation CRM Analytics Introduction
        11.9.4 Angoss Software Corporation Revenue in CRM Analytics Business (2017-2022)
        11.9.5 Angoss Software Corporation Recent Development
    11.10 Salesforce
        11.10.1 Salesforce Company Detail
        11.10.2 Salesforce Business Overview
        11.10.3 Salesforce CRM Analytics Introduction
        11.10.4 Salesforce Revenue in CRM Analytics Business (2017-2022)
        11.10.5 Salesforce Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
    13.1 Research Methodology
        13.1.1 Methodology/Research Approach
        13.1.2 Data Source
    13.2 Disclaimer
    13.3 Author Details

List of Tables
    Table 1. Global CRM Analytics Market Size Growth Rate by Type (US$ Million): 2017 VS 2021 VS 2028
    Table 2. Key Players of Sales Analytics
    Table 3. Key Players of Customer Analytics
    Table 4. Key Players of Contact Center Analytics
    Table 5. Key Players of Marketing Analytics
    Table 6. Key Players of Web & Social Media Analytics
    Table 7. Global CRM Analytics Market Size Growth by Application (US$ Million): 2017 VS 2021 VS 2028
    Table 8. Global CRM Analytics Market Size by Region (US$ Million): 2017 VS 2021 VS 2028
    Table 9. Global CRM Analytics Market Size by Region (2017-2022) & (US$ Million)
    Table 10. Global CRM Analytics Market Share by Region (2017-2022)
    Table 11. Global CRM Analytics Forecasted Market Size by Region (2023-2028) & (US$ Million)
    Table 12. Global CRM Analytics Market Share by Region (2023-2028)
    Table 13. CRM Analytics Market Trends
    Table 14. CRM Analytics Market Drivers
    Table 15. CRM Analytics Market Challenges
    Table 16. CRM Analytics Market Restraints
    Table 17. Global CRM Analytics Revenue by Players (2017-2022) & (US$ Million)
    Table 18. Global CRM Analytics Market Share by Players (2017-2022)
    Table 19. Global Top CRM Analytics Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in CRM Analytics as of 2021)
    Table 20. Ranking of Global Top CRM Analytics Companies by Revenue (US$ Million) in 2021
    Table 21. Global 5 Largest Players Market Share by CRM Analytics Revenue (CR5 and HHI) & (2017-2022)
    Table 22. Key Players Headquarters and Area Served
    Table 23. Key Players CRM Analytics Product Solution and Service
    Table 24. Date of Enter into CRM Analytics Market
    Table 25. Mergers & Acquisitions, Expansion Plans
    Table 26. Global CRM Analytics Market Size by Type (2017-2022) & (US$ Million)
    Table 27. Global CRM Analytics Revenue Market Share by Type (2017-2022)
    Table 28. Global CRM Analytics Forecasted Market Size by Type (2023-2028) & (US$ Million)
    Table 29. Global CRM Analytics Revenue Market Share by Type (2023-2028)
    Table 30. Global CRM Analytics Market Size by Application (2017-2022) & (US$ Million)
    Table 31. Global CRM Analytics Revenue Market Share by Application (2017-2022)
    Table 32. Global CRM Analytics Forecasted Market Size by Application (2023-2028) & (US$ Million)
    Table 33. Global CRM Analytics Revenue Market Share by Application (2023-2028)
    Table 34. North America CRM Analytics Market Size by Country (2017-2022) & (US$ Million)
    Table 35. North America CRM Analytics Market Size by Country (2023-2028) & (US$ Million)
    Table 36. Europe CRM Analytics Market Size by Country (2017-2022) & (US$ Million)
    Table 37. Europe CRM Analytics Market Size by Country (2023-2028) & (US$ Million)
    Table 38. Asia-Pacific CRM Analytics Market Size by Region (2017-2022) & (US$ Million)
    Table 39. Asia-Pacific CRM Analytics Market Size by Region (2023-2028) & (US$ Million)
    Table 40. Latin America CRM Analytics Market Size by Country (2017-2022) & (US$ Million)
    Table 41. Latin America CRM Analytics Market Size by Country (2023-2028) & (US$ Million)
    Table 42. Middle East & Africa CRM Analytics Market Size by Country (2017-2022) & (US$ Million)
    Table 43. Middle East & Africa CRM Analytics Market Size by Country (2023-2028) & (US$ Million)
    Table 44. Oracle Company Detail
    Table 45. Oracle Business Overview
    Table 46. Oracle CRM Analytics Product
    Table 47. Oracle Revenue in CRM Analytics Business (2017-2022) & (US$ Million)
    Table 48. Oracle Recent Development
    Table 49. SAP SE Company Detail
    Table 50. SAP SE Business Overview
    Table 51. SAP SE CRM Analytics Product
    Table 52. SAP SE Revenue in CRM Analytics Business (2017-2022) & (US$ Million)
    Table 53. SAP SE Recent Development
    Table 54. IBM Company Detail
    Table 55. IBM Business Overview
    Table 56. IBM CRM Analytics Product
    Table 57. IBM Revenue in CRM Analytics Business (2017-2022) & (US$ Million)
    Table 58. IBM Recent Development
    Table 59. Microsoft Company Detail
    Table 60. Microsoft Business Overview
    Table 61. Microsoft CRM Analytics Product
    Table 62. Microsoft Revenue in CRM Analytics Business (2017-2022) & (US$ Million)
    Table 63. Microsoft Recent Development
    Table 64. SAS Institute Company Detail
    Table 65. SAS Institute Business Overview
    Table 66. SAS Institute CRM Analytics Product
    Table 67. SAS Institute Revenue in CRM Analytics Business (2017-2022) & (US$ Million)
    Table 68. SAS Institute Recent Development
    Table 69. Accenture PLC Company Detail
    Table 70. Accenture PLC Business Overview
    Table 71. Accenture PLC CRM Analytics Product
    Table 72. Accenture PLC Revenue in CRM Analytics Business (2017-2022) & (US$ Million)
    Table 73. Accenture PLC Recent Development
    Table 74. Infor Company Detail
    Table 75. Infor Business Overview
    Table 76. Infor CRM Analytics Product
    Table 77. Infor Revenue in CRM Analytics Business (2017-2022) & (US$ Million)
    Table 78. Infor Recent Development
    Table 79. Teradata Company Detail
    Table 80. Teradata Business Overview
    Table 81. Teradata CRM Analytics Product
    Table 82. Teradata Revenue in CRM Analytics Business (2017-2022) & (US$ Million)
    Table 83. Teradata Recent Development
    Table 84. Angoss Software Corporation Company Detail
    Table 85. Angoss Software Corporation Business Overview
    Table 86. Angoss Software Corporation CRM Analytics Product
    Table 87. Angoss Software Corporation Revenue in CRM Analytics Business (2017-2022) & (US$ Million)
    Table 88. Angoss Software Corporation Recent Development
    Table 89. Salesforce Company Detail
    Table 90. Salesforce Business Overview
    Table 91. Salesforce CRM Analytics Product
    Table 92. Salesforce Revenue in CRM Analytics Business (2017-2022) & (US$ Million)
    Table 93. Salesforce Recent Development
    Table 94. Research Programs/Design for This Report
    Table 95. Key Data Information from Secondary Sources
    Table 96. Key Data Information from Primary Sources
List of Figures
    Figure 1. Global CRM Analytics Market Share by Type: 2021 VS 2028
    Figure 2. Sales Analytics Features
    Figure 3. Customer Analytics Features
    Figure 4. Contact Center Analytics Features
    Figure 5. Marketing Analytics Features
    Figure 6. Web & Social Media Analytics Features
    Figure 7. Global CRM Analytics Market Share by Application in 2021 & 2028
    Figure 8. Large Enterprises Case Studies
    Figure 9. Small and Medium Businesses Case Studies
    Figure 10. CRM Analytics Report Years Considered
    Figure 11. Global CRM Analytics Market Size (US$ Million), Year-over-Year: 2017-2028
    Figure 12. Global CRM Analytics Market Size, (US$ Million), 2017 VS 2021 VS 2028
    Figure 13. Global CRM Analytics Market Share by Region: 2021 VS 2028
    Figure 14. Global CRM Analytics Market Share by Players in 2021
    Figure 15. Global Top CRM Analytics Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in CRM Analytics as of 2021)
    Figure 16. The Top 10 and 5 Players Market Share by CRM Analytics Revenue in 2021
    Figure 17. North America CRM Analytics Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 18. North America CRM Analytics Market Share by Country (2017-2028)
    Figure 19. United States CRM Analytics Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 20. Canada CRM Analytics Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 21. Europe CRM Analytics Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 22. Europe CRM Analytics Market Share by Country (2017-2028)
    Figure 23. Germany CRM Analytics Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 24. France CRM Analytics Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 25. U.K. CRM Analytics Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 26. Italy CRM Analytics Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 27. Russia CRM Analytics Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 28. Nordic Countries CRM Analytics Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 29. Asia-Pacific CRM Analytics Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 30. Asia-Pacific CRM Analytics Market Share by Region (2017-2028)
    Figure 31. China CRM Analytics Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 32. Japan CRM Analytics Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 33. South Korea CRM Analytics Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 34. Southeast Asia CRM Analytics Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 35. India CRM Analytics Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 36. Australia CRM Analytics Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 37. Latin America CRM Analytics Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 38. Latin America CRM Analytics Market Share by Country (2017-2028)
    Figure 39. Mexico CRM Analytics Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 40. Brazil CRM Analytics Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 41. Middle East & Africa CRM Analytics Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 42. Middle East & Africa CRM Analytics Market Share by Country (2017-2028)
    Figure 43. Turkey CRM Analytics Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 44. Saudi Arabia CRM Analytics Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 45. Oracle Revenue Growth Rate in CRM Analytics Business (2017-2022)
    Figure 46. SAP SE Revenue Growth Rate in CRM Analytics Business (2017-2022)
    Figure 47. IBM Revenue Growth Rate in CRM Analytics Business (2017-2022)
    Figure 48. Microsoft Revenue Growth Rate in CRM Analytics Business (2017-2022)
    Figure 49. SAS Institute Revenue Growth Rate in CRM Analytics Business (2017-2022)
    Figure 50. Accenture PLC Revenue Growth Rate in CRM Analytics Business (2017-2022)
    Figure 51. Infor Revenue Growth Rate in CRM Analytics Business (2017-2022)
    Figure 52. Teradata Revenue Growth Rate in CRM Analytics Business (2017-2022)
    Figure 53. Angoss Software Corporation Revenue Growth Rate in CRM Analytics Business (2017-2022)
    Figure 54. Salesforce Revenue Growth Rate in CRM Analytics Business (2017-2022)
    Figure 55. Bottom-up and Top-down Approaches for This Report
    Figure 56. Data Triangulation
    Figure 57. Key Executives Interviewed
Please ask for List of Figures. Request Sample Report
Companies Included in Reports:
Oracle
SAP SE
IBM
Microsoft
SAS Institute
Accenture PLC
Infor
Teradata
Angoss Software Corporation
Salesforce
Frequently Asked Questions
CRM Analytics report offers great insights of the market and consumer data and their interpretation through various figures and graphs. Report has embedded global market and regional market deep analysis through various research methodologies. The report also offers great competitor analysis of the industries and highlights the key aspect of their business like success stories, market development and growth rate.
CRM Analytics report is categorised based on following features:
  1. Global Market Players
  2. Geopolitical regions
  3. Consumer Insights
  4. Technological advancement
  5. Historic and Future Analysis of the Market
CRM Analytics report is designed on the six basic aspects of analysing the market, which covers the SWOT and SWAR analysis like strength, weakness, opportunity, threat, aspirations and results. This methodology helps investors to reach on to the desired and correct decision to put their capital into the market.

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